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Forest Glen Construction Company Receives Customer Service Award

June 6, 2013 07:59 AM
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Forest Glen Construction Company Receives Customer Service Award
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Forest Glen Construction has been a premier home remodeler for the Chicagoland area since 2000. Customer service is the foundation of our business, and we strive to provide quality work while exceeding our clients’ expectations. We recently received the 2013 Guildmaster Award with Highest Distinction for exceptional customer service. GuildQuality, an independent customer satisfaction surveying company, has presented the Guildmaster Award since 2005 to celebrate service excellence in the building, remodeling, contracting, and home services professions.

GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. Forest Glen Construction achieved a recommendation rate of great than 90% from their customers, who were surveyed through GuildQuality.

“We adopted GuildQuality in January 2012 to better assess and understand our customers’ needs,” says Forest Glen founder Tom Reidy. “It has been a valuable tool for us to showcase our high customer service standards and provides a degree of transparency to our potential new clients. Referrals are one of our best sources of business and it is nice to be recognized for making customer service our top priority.”

 

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